Shipping Policy
Effective Date: 7/02/2025
Thank you for supporting Gutiva®. This Shipping Policy explains how and when orders are processed, shipped, and delivered.
1. Pre-Launch Orders (Fizz 1000)
All Fizz 1000 orders are pre-launch reservations.
Production and fulfillment will begin once 1,000 charter members have joined.
You will receive an update email with shipping timelines before your order is processed.
2. Processing Time
Once products are in stock, orders are typically processed within 2–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates & Delivery Times
Standard Shipping (U.S.): 3–5 business days after processing.
Expedited Shipping (U.S.): 1–3 business days after processing (additional cost).
At this time, we do not ship internationally.
4. Tracking Your Order
When your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.
5. Delays & Carrier Issues
Gutiva® is not responsible for delays caused by carriers, weather, or incorrect addresses provided by the customer.
If your package is lost or damaged in transit, please contact us at support@gutiva.com and we will assist you.
6. Shipping Address Changes
Customers are responsible for providing an accurate shipping address at checkout.
Address changes must be submitted before the order is processed. Once shipped, we cannot redirect packages.
7. Contact Us
For questions about this Shipping Policy or your order, contact us at:
Gutiva®
Email: support@gutiva.com
Phone: (509) 730-5964